Refund Policy

1. Overview

Refunds may be requested within 30 days of purchase for eligible issues such as non-delivery, duplicate purchase, or a verified product defect that prevents the product from substantially functioning as described.

Because PyVendr products are digital, self-hosted software products that may include downloadable files, deployment materials, and source code access, refunds are not offered for change-of-mind purchases, buyer's remorse, unsupported third-party environments, failure to follow setup instructions, or preference-based requests after product access has been granted.

2. Eligible Issues

We may approve a refund when a request is made within 30 days and the issue is covered, including:

• Non-delivery
• Duplicate purchase
• A materially defective product
• A verified issue that prevents the product from substantially functioning as described
• A covered issue our team cannot resolve within a reasonable timeframe

3. Not Covered

Refunds are not offered for the following situations:

• Change-of-mind purchases or buyer's remorse
• Lack of technical skill or setup experience
• Unsupported custom or third-party environments
• Failure to follow setup instructions or documented requirements
• Preference-based dissatisfaction after downloadable files, deployment materials, or source access have been provided
• Requests made after substantial use when the product is functioning as described

4. Products & Add-Ons

We keep the review standard consistent across our product types while recognizing how each purchase is delivered:

• Bot licenses: reviewed for covered delivery or product-function issues reported within 30 days.
• LaunchKit add-ons: reviewed when deliverables are not provided or materially do not match the purchased package.
• Support+ plans: reviewed if the plan was purchased in error twice or the included service was not delivered as described.

5. How Review Works

If you experience a legitimate product issue, contact support within 30 days and we will work with you to troubleshoot and resolve it. If we cannot resolve a verified covered issue within a reasonable timeframe, we may approve an appropriate refund to the original payment method.

1. Email hello@pyvendr.com or open a support ticket within 30 days of purchase
2. Include the order email, product name, and a short description of the issue
3. Work with us on reasonable troubleshooting steps so we can verify and resolve the problem
4. If the issue is covered and remains unresolved, we may approve a refund to the original payment method

6. Processing & Access

• Approved refunds are sent back to the original payment method
• Refund review does not guarantee approval; requests are evaluated against this policy
• Depending on your bank or card issuer, reflected funds may take several business days
• When a refund is approved, related license access, download access, and delivered entitlements may be revoked
• We may deny requests involving abuse, fraud, repeated purchase-and-refund cycles, or violations of the License Agreement

7. Contact

For refund requests or questions, contact us at hello@pyvendr.com.