Support Center
Having trouble? We're here to help.
Common Questions
I can't find my download after purchase
Log in to your account and check the Purchases tab. All purchased bots are available for download there. If you don't see your purchase, check that you're logged in with the same email you used at checkout.
pip install fails with dependency errors
Make sure you're using Python 3.10 or newer. We recommend creating a virtual environment (python -m venv venv) before installing. If a specific package fails, try upgrading pip first: pip install --upgrade pip.
The bot runs but doesn't produce expected output
Check that all required environment variables are set correctly. Review the bot's README for configuration details. Most bots log errors to stderr — try running with PYTHONUNBUFFERED=1 to see output immediately.
I need a refund
We offer a 30-day refund policy for all purchases. Email us at hello@pyvendr.com with your order number and we'll process it promptly. See our Terms of Service for full details.
Can I use a bot in a commercial project?
Yes. Your license allows use in personal and commercial projects. You may not resell or redistribute the bot source code itself. See our Terms of Service for full licensing details.
How do I get updates?
All purchases include lifetime updates at no extra cost. When a new version is available, you'll see it on your account page. Just download the latest .zip to get the newest version.
Before Contacting Support
To help us resolve your issue faster, please include:
- Which bot you purchased and the version number
- Your operating system and Python version (
python --version) - The full error message or traceback (if applicable)
- Steps to reproduce the issue
- Any configuration changes you've made
Can't find what you need? Contact us directly and we'll get back to you within 24–48 hours.